“Your database originates from a direct export from PC/Mac. Any additions or changes to this database cannot be synced back to CLZ Cloud or your PC/Mac.”
CLZ Cloud sync doesn’t work if the database on your mobile device originated from a “Direct Export” from your PC or Mac as that could cause errors in your database. To fix this problem, you have to clear your database on your mobile device and from now on use CLZ Cloud syncing to get your games in your CLZ Games for your mobile device.
Steps to fix this problem:
- Make absolutely sure you have your latest data in your desktop software.
- Tap the top left side menu icon to open the side menu.
- Tap “Maintenance” and then tap “Clear Database”.
- Tap the top left side menu icon again to open the side menu.
- Tap “Sync with CLZ Cloud” and sync your entire collection from CLZ Cloud down to your mobile device.
Need more help with this?
Don’t hesitate to contact us here.