Search
Related topics are listed below.
Unlocking the software
Collector desktop software » Unlocking the software
Here’s how to install and unlock your software: Installing the software (if you are already running the trial edition, you can skip these steps) Download the full installer from your account at my.clz.com. After downloading, run the installer to install the…
About Update Plans / Service Plans
Collector desktop software » About Update Plans / Service Plans
Subscriptions for the desktop software were previously called “Update Plans” or “Service Plans”. On Feb 12, 2019 the desktop software has become subscription software, and the new “Subscriptions” replaced the old “Update…
Subscriptions
Collector desktop software » Subscriptions
The Collector desktop software is subscription software. The subscription fee includes: all software updates 2nd line customer support access to the following CLZ online services: the CLZ Core online database (to get automatic details and cover images) the…
How do I re-download the desktop software for which I own a license?
License / Service Plan questions » How do I re-download the desktop software for which I own a license?
If you’d like to re-download the software you own, you can do so via your CLZ account.. This page is your personal access to your licenses and download links. Please select below what you’d like to do, and find the instructions on how to do it there. I…
How can I get a refund?
License / Service Plan questions » How can I get a refund?
Step 1: Ask for help if you need it. If one of these cases applies to you: The software (or part of it) isn’t working. Something is bugging me in the software. I don’t understand how to do something in the software. I purchased the wrong…