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Customer Support
Do you have a question or problem relating to using one of our programs? Or maybe a feature request?
Then we recommend to use one of our product-specific Customer Support pages:
- Music Collector Support
- Movie Collector Support
- Book Collector Support
- Comic Collector Support
- Game Collector Support
- MP3 Collector Support
- Photo Collector Support
(If your question or suggestion relates to multiple programs, just choose one)
Do you have a question about your purchase, shipment, upgrading, etc..?
(or anything else that is of a more 'administrative' nature)
- Lost your license key or discount coupon?
Please use our automated Key/Coupon Request system.- for Music Collector
- for Movie Collector
- for Book Collector
- for Comic Collector
- for Game Collector
- for MP3 Collector
- for Photo Collector
- Check our Frequently Asked Questions list
- How do I upgrade to a new version and what does it cost?
- Do you ship worldwide, and what are the delivery times for the scanner and CD ?
- After I purchase, how long will it take before I receive my license key?
- I have ordered, but have not received my license key. Can you help?
- My license key doesn't work? Can you help me?
- How do I order multiple licenses of the same product?
- None of the above? Then please check the full FAQ list here.
- Didn't find your answer in the FAQ?
Then contact us directly using the Contact Form.